DELIVERY WITHIN AUSTRALIA

When will I receive my order?

Orders are dispatched from our Melbourne warehouse using Australia Post.

*Delays may occur due to extended COVID-19 restrictions, limited flights, and high parcel volumes.
We apologise for any inconvenience this has caused, we will endeavour to get your order out to you ASAP. 

See updates on the Australia Post website:
https://auspost.com.au/service-updates/domestic-delivery-times

Standard shipping orders are dispatched within 48 hours (Monday-Friday, except public holidays). Orders will arrive 2-5 business days after dispatch.

Express Post orders are dispatched within 24 hours (Monday-Friday, except public holidays). Orders will arrive 1-2 business days after dispatch.

Express Post orders placed before 1pm (Monday-Friday, except public holidays) will qualify for Next Business Day Delivery to designated areas.

To find out if your address qualifies for Next Business Day Delivery, visit https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

Please note shipments to remote areas may take an additional 1-3 business days.

It is your obligation to ensure delivery address details are correct. Additional shipping fees will be charged to re-direct or re-send your order.

 

To give your Christmas parcels the best chance of arriving on time, send them as early as possible and by the cut-off dates below.

AUSTRALIA PARCEL POST CHRISTMAS 2023 CUT OFF DATE
Sending to/from Metro	Cut off Date
Within Australia except NT & WA	18TH DEC 2023
WA	15th DEC 2023
NT	14th DEC 2023
* for online orders received by 11 a.m.
* Earlier date is recommended for addresses outside metro areas

For those living in WA, QLD, NT and rural areas please consider the possible delays caused by these closure dates as we dispatch from Melbourne. Items lodged after these dates will be delivered as quickly as possible, but they may not arrive until after Christmas, so beat the rush and get in quick!

Last day for pre-Christmas Click and Click and Collect:

Order online by 11a.m Dec 20th 2023 for collection  Dec 20-22 2023 by 4:30 p.m.

 

What are the delivery costs?

Standard delivery is a $10.00 flat rate Australia-wide

Express delivery rate is calculated based on size, weight and location of your order. 

How does Store Pick work?

Store Pick Up is available from Monday to Friday 8:30 a.m. to 5 p.m. (except Public Holidays)

Orders can be collected one hour after ordering.

Order placed after 2 p.m. will be available to pick up from 9 a.m. the following business day.

Pick up location:

Reception

Bean Alliance Group

25 Kurnai Ave

Reservoir

VIC 3073

ph: (03) 9474 5555

You will be notified by email when your order is ready for collection.

How do I qualify for Free Delivery?

If you spend $50 (after discount) or more online we will pay for your standard shipping (not Express) within Australia.  This amount will be automatically discounted at checkout.

Who will deliver my order?

Your order will be dispatched by either Australia Post or Toll Logistics, depending on your location and the weight and size of the order.

Can I send an order to a friend?

Absolutely! It costs the same to deliver to a friend or family member at a different address within Australia.

Enter their address as the Ship To address and your address as the Billing Address in the Payment section. We will then send the receipt to you and not your friend.

What if my address is unattended at the time of delivery?

To guarantee the safety of your parcel, all orders require a signature on delivery. If you are not home, the parcel will be taken to your nearest Post Office. 

 

INTERNATIONAL DELIVERY

SORRY, WE CURRENTLY ONLY SHIP WITHIN AUSTRALIA.