Postage & Delivery
DELIVERY WITHIN AUSTRALIA
When will I receive my order?
Orders are dispatched from our Melbourne warehouse using Australia Post.
*Delays may occur due to extended COVID-19 restrictions, limited flights, and high parcel volumes.
We apologise for any inconvenience this has caused, we will endeavour to get your order out to you ASAP.
See updates on the Australia Post website:
https://auspost.com.au/service-updates/domestic-delivery-times
Standard shipping orders are dispatched within 48 hours (Monday-Friday, except public holidays). Orders will arrive 2-5 business days after dispatch.
Express Post orders are dispatched within 24 hours (Monday-Friday, except public holidays). Orders will arrive 1-2 business days after dispatch.
Express Post orders placed before 1pm (Monday-Friday, except public holidays) will qualify for Next Business Day Delivery to designated areas.
To find out if your address qualifies for Next Business Day Delivery, visit https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage
Please note shipments to remote areas may take an additional 1-3 business days.
It is your obligation to ensure delivery address details are correct. Additional shipping fees will be charged to re-direct or re-send your order.
XMAS CUT-OFF DELIVERY DATES 2023
Online shopping & deliveries are already surging, so it’s a fair idea to send your Christmas parcels as early as possible and by the latest cut off dates aligned with Australia Post.
To give your Christmas parcels the best chance of arriving on time, send them as early as possible and by the cut-off dates below.
| AUSTRALIA PARCEL POST CHRISTMAS 2023 CUT OFF DATE | |
| Sending to/from Metro | Cut off Date |
| Within Australia except NT & WA | 18TH DEC 2023 |
| WA | 15th DEC 2023 |
| NT | 14th DEC 2023 |
| * for online orders received by 11 a.m. | |
| * Earlier date is recommended for addresses outside metro areas | |
For those living in WA, QLD, NT and rural areas please consider the possible delays caused by these closure dates as we dispatch from Melbourne. Items lodged after these dates will be delivered as quickly as possible, but they may not arrive until after Christmas, so beat the rush and get in quick!
Christmas Holiday Closures 2023
Holiday Closures:
4pm 22-26 Dec
5pm 29 Dec – 1Jan 2024 (inclusive)
Online orders placed from 11 a.m. 20th to 26th Dec 2023 will be processed from Dec 27th.
Click & Collect can be collected on 21st and 22nd Dec 2023 by 4 p.m.
Delivery for online orders placed during this period will be affected by company closure dates and public holidays. Australia Post delivery time frames may be delayed this period due to the public holiday period.
What are the delivery costs?
Standard delivery is a $10.00 flat rate Australia-wide
Express delivery rate is calculated based on size, weight and location of your order.
How does Store Pick work?
Store Pick Up is available from Monday to Friday 8:30 a.m. to 5 p.m. (except Public Holidays)
Orders can be collected one hour after ordering.
Order placed after 2 p.m. will be available to pick up from 9 a.m. the following business day.
Pick up location:
Reception
Bean Alliance Group
25 Kurnai Ave
Reservoir
VIC 3073
ph: (03) 9474 5555
You will be notified by email when your order is ready for collection.
How do I qualify for Free Delivery?
If you spend $50 (after discount) or more online we will pay for your standard shipping (not Express) within Australia. This amount will be automatically discounted at checkout.
Who will deliver my order?
Your order will be dispatched by either Australia Post or Toll Logistics, depending on your location and the weight and size of the order.
Can I send an order to a friend?
Absolutely! It costs the same to deliver to a friend or family member at a different address within Australia.
Enter their address as the Ship To address and your address as the Billing Address in the Payment section. We will then send the receipt to you and not your friend.
What if my address is unattended at the time of delivery?
To guarantee the safety of your parcel, all orders require a signature on delivery. If you are not home, the parcel will be taken to your nearest Post Office.