We offer a flat rate of $10.00 for all standard shipping within Australia.
Free shipping: when you spend $50 or over (after discount) per order.
AUSTRALIA METRO PARCEL POST CHRISTMAS 2023 CUT OFF DATE | |
Sending to/from Metro | Cut off Date |
Within Australia except NT & WA | 18TH DEC 2023 |
WA | 15th DEC 2023 |
NT | 14th DEC 2023 |
* for online orders received by 11 a.m. | |
* Earlier date is recommended for addresses outside metro areas |
CHRISTMAS & NEW YEAR CLOSURE |
4 PM DEC 22 TO DEC 26 2023 |
5 PM DEC 29 2023 TO JAN 1st 2024 |
Online orders: |
Delivery for online orders placed after 11 am Dec 20 will be processed from Dec 26 2023 |
Click & Collect can be picked up by 4 pm Dec 22 2023 before Christmas |
We offer a flat rate of $10.00 for all standard shipping within Australia.
Free shipping: when you spend $50 or over (after discount) per order.
Orders are dispatched from our Melbourne warehouse using Australia Post.
Standard shipping orders are dispatched within 48 hours (Monday-Friday, except public holidays). Orders will arrive 2-5 business days after dispatch.
Please note shipments to remote areas may take an additional 1-3 business days.
:Orders placed by 2:30 p.m. can be picked up by 5 p.m. same business day.
Orders placed after 2:30 p.m. will be ready for collection the next business day.
Store Pick Up available Mon to Fri 8:30 a.m to 4:45 p.m. Mon to Friday (except Public Holidays)
Contact information for Australia Post is on the link below:
https://auspost.com.au/help-and-support
On rare occasions, Australia post may lose or misdirect your order in transit.
If Australia Post informs you that your order is lost, please contact us.
Contact information for Australia Post is on the link below:
https://auspost.com.au/help-and-support
On rare occasions, Australia post may lose or misdirect your order in transit.
If Australia Post informs you that your order is lost, please contact us.
We currently ship within Australia only
A TREE IS PLANTED FOR EVERY $80
A mangrove tree is planted for every order $80 and above through the Eden Reforestation Project in Madagascar.
Mangrove forests cover just 0.1 percent of the planet's surface but store up to 10 times more carbon per hectare than terrestrial forests. This carbon-storing superpower makes mangroves a critical part of the solution to climate change. Mangroves are able to store and stock pile carbon from the atmosphere during their growing period from 50 metric tons to as much as 220 metric tons per acre.
For more information: https://thegoodapi.com/how-it-works
Products are then placed in a cardboard carton, made partially from recycled paper, to protect the goods from damage in transit.
To manage your subscriptions, log in to your account from the front of the store.
Once you login, click on Manage Subscriptions
You can edit orders and change frequency, address, payment options etc.
For more information:
https://support.rechargepayments.com/hc/en-us/articles/1500000514041-Instructions-for-your-customers
As you may be aware, over the last couple of years, the coffee market has recently been impacted by a number of environmental factors, including climate change and natural disasters, which have led to a decrease in coffee production and an increase in costs. In addition, global inflation has also contributed to rising costs across the industry.
As a result, it is unavoidable that prices will increase by approx 8% effective 3rd April 2023.
We understand that this may be inconvenient for some of our customers, but we hope you can appreciate that these changes are necessary to maintain the quality and sustainability of our products via our certification credentials with Fairtrade ANZ, Australian Organic and Swiss Water Process.
We remain committed to providing you with the highest quality coffee possible, while also supporting our producers back at origin in their efforts to mitigate the impacts of environmental changes on their operations.
Thank you for your understanding and continued support.
Discount excludes: Gift cards, apparel, equipment, subscriptions and milk.
However, we are looking into sustainable packaging in the coming future! In this field, technology is advancing to provide primary packaging material that is not only recyclable, but also maintains the freshness of the coffee.
We do not recommend storing your coffee in the fridge or freezer as extreme temperature fluctuation can alter the state and taste of the coffee.
If you received an incorrect or damaged order, please contact our friendly customer service team within 7 business days of receipt for a refund or exchange.
Any refunds will be credited to your original method of payment. Postage costs are non-refundable.
If a customer had ordered the incorrect product, the customer can send the product back to us for an exchange. Once we receive the product in good condition, we will resend the correct product in exchange.
Return address:
Bean Alliance Roastery
Online customer service
25 Kurnai Ave, Reservoir VIC 3073
Please note for food safety reasons, we do not accept exchanges or refunds for change of mind.
To speak to our Customer Service team, call us on (03) 9474 5555 (9am-5pm AEST weekdays) or email shop@beanalliance.com.au
Locate your nearest scrap metal collection in your state for more information.
https://recyclingnearyou.com.au/coffee-capsules/
Aluminium represents approximately 2% of the total capsule.
Capsule body is made from polypropylene (recycle #5). It is 100% recyclable. It can be disposed of in kerbside council recyclable rubbish. Polypropylene plastic is tough and lightweight; it has excellent heat-resistance qualities.
Coffee is 100% Australian Certified Organic and sourced under FAIRTRADE ANZ regulations. 100% can be disposed of green waste. (PS it’s great for the garden!)
Click here to learn more about fair and ethical trade.
Contact us on (03) 9474 5555 or
shop@beanalliance.com.au