Frequently Asked Questions

SHIPPING AND DELIVERY

 

ANZAC Day Holiday 2022

We will be closed for ANZAC Day on April 25th 2022

Deliveries for online orders by Australia Post received after 12 p.m. April 22nd 2022 will be processed and dispatched from April 26th 2022.

Queries will be responded to from April 26th 2022.

How much is delivery?

We offer a flat rate of $10.00 for all standard shipping within Australia.

How long does delivery take?

Orders are dispatched from our Melbourne warehouse using Australia Post.

Standard shipping orders are dispatched within 48 hours (Monday-Friday, except public holidays). Orders will arrive 2-5 business days after dispatch.

Please note shipments to remote areas may take an additional 1-3 business days.

Does my Postcode qualify for Same Day Delivery?

Not sure if you qualify for free same day delivery for your online order? Check your postcode in our table of eligible postcodes around Victoria, Australia.

Postcodes and delivery schedule are subject to change without notice.

As we use our own drivers, we do not deliver to P.O. Box.

It is strongly advised you provide a mobile number for our drivers.

If you live in an apartment and do not have a safe drop location, and there is no one home to receive the order. The order will be taken back to our warehouse.

For re-delivery you will be charged $10 via Australia Post if the order is less than $50.

Our delivery schedule and area are subject to change without notice.

Minimum order $30
Orders must be placed before 1:30 P.M. AEST on Monday to Friday to be eligible

SUBURB

POSTCODE

BUNDOORA/KINGSBURY

3083

BRUNSWICK

3056

BRUNSWICK E

3057

BRUNSWICK W

3055

COBURG

3058

COLLINGWOOD

3066

FAIRFIELD/ALPHINGTON

3078

FAWKNER

3060

FITZROY NTH/CLIFTON HILL

3068

GLENROY/HADFIELD

3046

MACLEOD

3085

NORTHCOTE

3070

PASCOE VALE

3044

PRESTON

3072

RESERVOIR

3073

THOMASTOWN

3074

THORNBURY

3071

Where is Store Pick Up?

Bean Alliance Group,

25 Kurnai Ave, VIC 3073

Store Pick Up available Mon to Fri 8:30 a.m to 4:45 p.m. Mon to Friday (except Public Holidays)

What is used to pack and ship orders?

Products are wrapped with Geami WrapPak, a climate neutral, recyclable diecut kraft paper sourced from Forest Stewardship Council (FSC) certified suppliers. Click here to learn more.

Products are then placed in a cardboard carton, made partially from recycled paper, to protect the goods from damage in transit.

What to do when my order is late?

You can lodge a query by contacting Australia Post.

Contact information for Australia Post is on the link below:

https://auspost.com.au/help-and-support

On rare occasions, Australia post may lose or misdirect your order in transit.

If Australia Post informs you that your order is lost, please contact us.

My order arrived damaged. What do I do?

You can lodge a query by contacting Australia Post.

Contact information for Australia Post is on the link below:

https://auspost.com.au/help-and-support

On rare occasions, Australia post may lose or misdirect your order in transit.

If Australia Post informs you that your order is lost, please contact us.

My order arrived damaged. What do I do?

We try our best to package your goods so they are protected in transit however, if your parcel does arrive damaged, please contact our friendly Customer Service team on (03) 9474 5555 or shop@montecoffee.com.au for a replacement.

Do you ship internationally?

We currently only ship within Australia.

GENERAL INFORMATION

Global Industry Impacts + Price Changes 2022

Since 2019, your local coffee roaster at Bean Alliance Roastery has been careful to maintain costs to ensure the price to you has remained stable and we’re very proud of this fact. During the past few months, there has been much discussion in our industry both locally and globally about compounding ‘events’ resulting in a necessity to reconsider both cost and procurement (our end) and published pricing (your end).

Co-ops & suppliers in Brazil, Columbia, Vietnam, and other coffee-producing countries have experienced extreme weather causing a reduced coffee crop yield. Coupled with El Nina, coffee producers are expecting more bad weather compounding in further reduced supply of beans. It is expected the impact will affect crops well into 2023.

Moving Forward, to recover these increases, we are kindly advising you, our valued Bean Alliance Roastery customer, that product and services price rise will be implemented Friday 21st January 2022,  with our site reflecting the newly amended price increase.

Thank you for your continued support of your local coffee roaster and our farmers over the last 2 years. Whilst we continue to live during these challenging times, we are extremely grateful for your loyalty which we value so deeply here at Bean Alliance Roastery Store. As we continue to pledge our commitment to roasting & delivering your favourite coffee, tea, chocolate and milk brands both Fairtrade & Australian organic certified and Swiss Water method Certified. #ethicalroaster

Subscription discount

Sign up to subscribe to email updates and promos and receive 10% one off discount for purchases $50 and over. A promo code will be sent to your email used to subscribe which can be used at check out for 10% off your order.

Discount excludes: Gift cards, apparel, equipment, subscriptions and milk.

Can the coffee packaging be recycled?

Unfortunately, coffee packaging cannot be recycled due to the foil lining that is necessary to keep the coffee fresh.

However, we are looking into sustainable packaging in the coming future! In this field, technology is advancing to provide primary packaging material that is not only recyclable, but also maintains the freshness of the coffee.

What does coffee intensity mean?

Unfortunately, coffee packaging cannot be recycled due to the foil lining that is necessary to keep the coffee fresh.

However, we are looking into sustainable packaging in the coming future! In this field, technology is advancing to provide primary packaging material that is not only recyclable, but also maintains the freshness of the coffee.

How do I store my coffee so it stays fresh?

Once opened, we recommend storing the coffee in an air-tight container in a cool, dry, dark location.

We do not recommend storing your coffee in the fridge or freezer as extreme temperature fluctuation can alter the state and taste of the coffee.

RETURNS POLICY

What is your return policy?

Your satisfaction is of the utmost importance to us.

If you received an incorrect or damaged order, please contact our friendly customer service team within 7 business days of receipt for a refund or exchange.

Any refunds will be credited to your original method of payment. Postage costs are non-refundable. 

Please note for food safety reasons, we do not accept exchanges or refunds for change of mind.

To speak to our Customer Service team, call us on (03) 9474 5555 (9am-5pm AEST weekdays) or email shop@montecoffee.com.au

ENVIRONMENTAL INFORMATION & CAPSULES

What are the disposable components of the bean ground & drunk CAPSULE?

The capsule comprises of a lid, base, a capsule body and coffee.

What are the components of the bean ground & drunk PACKAGING?

The packaging comprises a retail box containing 10 single capsules and a shelf display and shipping carton which contains 6 retail boxes.

Can I dispose of the capsule with environment in mind?

Yes. Aluminium can be removed from capsule (lid and base) and repurposed via scrap metal collection agencies;
Locate your nearest scrap metal collection in your state for more information.

https://recyclingnearyou.com.au/coffee-capsules/

Aluminium represents approximately 2% of the total capsule.

Capsule body is made from polypropylene (recycle #5). It is 100% recyclable. It can be disposed of in kerbside council recyclable rubbish. Polypropylene plastic is tough and lightweight; it has excellent heat-resistance qualities.

Coffee is 100% Australian Certified Organic and sourced under FAIRTRADE ANZ regulations. 100% can be disposed of green waste. (PS it’s great for the garden!)

Is the outer packaging environmentally friendly?

The retail pack containing ten capsules is made from 100% recyclable fibre board.

What is Fairtrade?

Fairtrade advocates for better working and living conditions and improved terms of trade for farmers in developing countries. Fairtrade farmers receive a guaranteed minimum price for their harvest and an additional premium to invest in their community for health and education.

Click here to learn more about fair and ethical trade.

STILL HAVE ANY QUESTIONS?

Contact us on (03) 9474 5555 or
shop@beanalliance.com.au