FAQ's

SHIPPING & DELIVERY

 

AUSTRALIA POST DELIVERY DELAYS DUE TO COVID-19

We are currently experiencing significant delays in Australia Post Delivery due to the impact of COVID-19. Please allow more time for deliveries.

For more information:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus

How much is delivery?
We offer a flat rate of $10.00 for all standard shipping within Australia.
 
How long does delivery take?

Orders are dispatched from our Melbourne warehouse using Australia Post.

Standard shipping orders are dispatched within 48 hours (Monday-Friday, except public holidays). Orders will arrive 2-5 business days after dispatch.

Please note shipments to remote areas may take an additional 1-3 business days.


Does my Postcode qualify for Same Day Delivery?

Not sure if you qualify for free same day delivery for your online order? Check your postcode in our table of eligible postcodes around Victoria, Australia. 

Minimum order $30
Orders must be placed before 2 P.M. AEST on Monday to Friday to be eligible 

SUBURB

POSTCODE

BUNDOORA/KINGSBURY

3083

BRUNSWICK

3056

BRUNSWICK E

3057

BRUNSWICK W

3055

COBURG

3058

COLLINGWOOD

3066

FAIRFIELD/ALPHINGTON

3078

FAWKNER

3060

FITZROY NTH/CLIFTON HILL

3068

GLENROY/HADFIELD

3046

MACLEOD

3085

NORTHCOTE

3070

PASCOE VALE

3044

PRESTON

3072

RESERVOIR

3073

THOMASTOWN

3074

THORNBURY

3071

  

Where is Store Pick Up?

Bean Alliance Group, 

25 Kurnai Ave, VIC 3073 

Store Pick Up available Mon to Fri 8:30 a.m to 4:45 p.m. Mon to Friday (except Public Holidays) 

Where is my order?

You can track the progress of your order at www.austpost.com.au/track using the tracking number emailed to you when your order was dispatched.

To guarantee the safe delivery of your parcel, all orders require a signature on delivery. 

What is used to pack and ship orders?

Products are wrapped with Geami WrapPak, a climate neutral, recyclable diecut kraft paper sourced from Forest Stewardship Council (FSC) certified suppliers. Click here to learn more.

Products are then placed in a cardboard carton, made partially from recycled paper, to protect the goods from damage in transit. 

My order arrived damaged. What do I do?

We try our best to package your goods so they are protected in transit however, if your parcel does arrive damaged, please contact our friendly Customer Service team on (03) 9474 5555 or shop@montecoffee.com.au for a replacement.

Do you ship internationally?

We currently only ship within Australia.

 

GENERAL INFORMATION

Can the coffee packaging be recycled?

Unfortunately, coffee packaging cannot be recycled due to the foil lining that is necessary to keep the coffee fresh.

However, we are looking into sustainable packaging in the coming future! In this field, technology is advancing to provide primary packaging material that is not only recyclable, but also maintains the freshness of the coffee.

What does coffee intensity mean?

The intensity of a coffee is determined by the degree of roasting and the flavour of the specific varietal bean in the blend. Harvest timing and seasonal conditions can also influence the taste of the coffee beans.

How do I store my coffee so it stays fresh?

Once opened, we recommend storing the coffee in an air-tight container in a cool, dry, dark location.

We do not recommend storing your coffee in the fridge or freezer as extreme temperature fluctuation can alter the state and taste of the coffee. 

 

ENVIRONMENTAL INFORMATION & CAPSULES

 

What are the disposable components of the bean ground & drunk CAPSULE?

The capsule comprises of a lid, base, a capsule body and coffee.

What are the components of the bean ground & drunk PACKAGING?

The packaging comprises a retail box containing 10 single capsules and a shelf display and shipping carton which contains 6 retail boxes.

Can I dispose of the capsule with environment in mind?

Yes. Aluminium can be removed from capsule (lid and base) and repurposed via scrap metal collection agencies; 
Locate your nearest scrap metal collection in your state for more information.

https://recyclingnearyou.com.au/coffee-capsules/

Aluminium represents approximately 2% of the total capsule.

Capsule body is made from polypropylene (recycle #5). It is 100% recyclable. It can be disposed of in kerbside council recyclable rubbish. Polypropylene plastic is tough and lightweight; it has excellent heat-resistance qualities.

Coffee is 100% Australian Certified Organic and sourced under FAIRTRADE ANZ regulations. 100% can be disposed of green waste. (PS it’s great for the garden!)

Is the outer packaging environmentally friendly?

The retail pack containing ten capsules is made from 100% recyclable fibre board. 

What is Fairtrade?

Fairtrade advocates for better working and living conditions and improved terms of trade for farmers in developing countries. Fairtrade farmers receive a guaranteed minimum price for their harvest and an additional premium to invest in their community for health and education.

Click here to learn more about fair and ethical trade.